CX  Inspirations

Is a picture worth a thousand words? Check out the answer in this week's snippet!

What is the impact of online customer reviews on sales? Check out the answer in this brief snippet.

Efficiency + pleasantness = happy customers. Check out this study by Havas.

Robots are igniting a service revolution. Check out this article to be prepared for the future.

Is good CX the ultimate form of social responsibility? Extending from the latest insights in neuroscience, it might be. Check it out.

"Intentional Customer Experience means you know what you do...and why you do it." Check out this article with a short commentary from me.

Genetic data and marketing - can there ever go well together? Check out a brief overview on the topic.

What do you know about binge-watchers behaviour? Check out some interesting insights!

Has CX become a religion? Is there a one-size-fits-all solution to CX? Check out this insightful article by Jack Springman and my thoughts.

How to nudge people in loyalty programs? Check out the insights from a study by the Loyalty Science Lab.

There is a lot of value in shifting from data-driven decisions to decision-driven data analytics. Read on.

Here's an excellent book chapter on complaint handling and service recovery to inspire you!

A concise guide to increasing survey response rates. And a call to move beyond!

The Experience Economy is here to stay. Check out this brief intro it.

Understand life journeys to shift the perspective from you and the journey you are offering to what the customer is going through.

Everything a brand does signals something to its customers. Check out this article to understand the impact of font type on sales.

Measuring the impact of CX initiatives is paramount for revitalizing sales. Read on to check why.

The time is ripe for retention marketing to take on a leading role within companies. Check out this insightful piece by Lauren Pope.

A recent study by Qualtrics reveals the top priorities of CX leaders. Check them out.

"Appropriate" or "Fitting" CX might be what companies need to be after, not 'Great CX'. Check out why and share your view.