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Ideas worth exploring: ritualizing experiences

Here's a great idea for improving customer experience: embed ritualistic elements into its consumption. Read on.

Ideas worth exploring: agile customer experience management

Looking for ways to increase the value of your CX management and agile working practices? Integrate them! Read on to see why.

Ideas worth exploring: human-centered design

The time is ripe to enrich our CX practice with human-centered design. Check out this great read by the Behavioral Scientist

Expectations, expectations, expectations

What we are after, I'm becoming more and more convinced, is not 'great customer experience' but a 'fair' one.

The advent of 'lean commerce'

A comedy club charging visitors on per-laugh basis? Crazy? Or the future?

CX Inspirations