CX  Inspirations

  • Welcome

  • Insights

  • Point of view

  • Snippets

  • About

  • More

    Use tab to navigate through the menu items.
    "The Road To Reality"
    Ivaylo Yorgov
    • Mar 25, 2021
    • 2 min

    "The Road To Reality"

    In this post, I take a sobering look at CX and offer you a provocative reading recommendation.
    Reflections on 9 years in the field of CX analytics
    Ivaylo Yorgov
    • Mar 16, 2021
    • 6 min

    Reflections on 9 years in the field of CX analytics

    Last week it was my 9th year anniversary at GemSeek. I offer you my thoughts on where the CX industry was and where is it heading.
    Reflections on winning 4 CX measurement and management awards
    Ivaylo Yorgov
    • Feb 24, 2021
    • 5 min

    Reflections on winning 4 CX measurement and management awards

    How did we win so many CX centricity awards? Check out this short and far from comprehensive list.
    Starting a CX revolution: a user's manual (4)
    Ivaylo Yorgov
    • Feb 16, 2021
    • 9 min

    Starting a CX revolution: a user's manual (4)

    Check out how behavioural design can help us become better in implementing our CX initiatives.
    First things first: keep your promises
    Ivaylo Yorgov
    • Feb 11, 2021
    • 1 min

    First things first: keep your promises

    Check out this podcast I had the chance to participate in recently. I spoke to Momchil Blaskov about all things CX.
    Snippets: CX shapes minds
    Ivaylo Yorgov
    • Feb 4, 2021
    • 1 min

    Snippets: CX shapes minds

    Is good CX the ultimate form of social responsibility? Extending from the latest insights in neuroscience, it might be. Check it out.
    Snippets: Intentional CX
    Ivaylo Yorgov
    • Jan 28, 2021
    • 1 min

    Snippets: Intentional CX

    "Intentional Customer Experience means you know what you do...and why you do it." Check out this article with a short commentary from me.
    Dispatches from the forefront of marketing: what use for genetic data?
    Ivaylo Yorgov
    • Jan 21, 2021
    • 3 min

    Dispatches from the forefront of marketing: what use for genetic data?

    Genetic data and marketing - can there ever go well together? Check out a brief overview on the topic.
    Starting a CX revolution: a user's manual (3)
    Ivaylo Yorgov
    • Jan 5, 2021
    • 7 min

    Starting a CX revolution: a user's manual (3)

    Check out how the ideas of the leadership guru, John Kotter, can contribute to our thinking about Customer Experience Management.
    A few words about predicting customer behavior
    Ivaylo Yorgov
    • Nov 3, 2020
    • 12 min

    A few words about predicting customer behavior

    A couple of weeks ago I gave an interview for Business Club magazine. Check out the full text here.
    Starting a CX revolution: a user's manual (2)
    Ivaylo Yorgov
    • Oct 13, 2020
    • 6 min

    Starting a CX revolution: a user's manual (2)

    Getting buy in for CX initiatives requires masterful change management. Read on to see what Jonah Berger advises us to do.
    Starting a CX revolution: a user's manual (1)
    Ivaylo Yorgov
    • Oct 1, 2020
    • 8 min

    Starting a CX revolution: a user's manual (1)

    How to manage change well to get support for your CX initiatives? Read on to get inspired!
    CX inspirations: the value of deliberate trade-offs
    Ivaylo Yorgov
    • Sep 1, 2020
    • 5 min

    CX inspirations: the value of deliberate trade-offs

    We don't live in a perfect world and make difficult choices all the time. Here are a couple of ideas for making better trade-offs.
    10 CX Inspirations from photography / part 2
    Ivaylo Yorgov
    • Sep 1, 2020
    • 6 min

    10 CX Inspirations from photography / part 2

    In a previous post, I offered 5 things CX managers can learn from great photographers. Here is the second part of this list.
    10 CX Inspirations from photography / part 1
    Ivaylo Yorgov
    • Sep 1, 2020
    • 9 min

    10 CX Inspirations from photography / part 1

    What can great photographers teach us about customer experience? Here is the first part of my top 10 photography-inspired CX management tips
    Knowing your customer: 7 changes we will all be part of
    Ivaylo Yorgov
    • Sep 1, 2020
    • 11 min

    Knowing your customer: 7 changes we will all be part of

    What are the benefits everyone interested in understanding customers might reap from the current crisis. Here is a list of 7 ideas.
    Stay up to date by subscribing

    Thanks for subscribing!