CX  Inspirations

In this post, I take a sobering look at CX and offer you a provocative reading recommendation.

Last week it was my 9th year anniversary at GemSeek. I offer you my thoughts on where the CX industry was and where is it heading.

How did we win so many CX centricity awards? Check out this short and far from comprehensive list.

Check out how behavioural design can help us become better in implementing our CX initiatives.

Check out this podcast I had the chance to participate in recently. I spoke to Momchil Blaskov about all things CX.

Is good CX the ultimate form of social responsibility? Extending from the latest insights in neuroscience, it might be. Check it out.

"Intentional Customer Experience means you know what you do...and why you do it." Check out this article with a short commentary from me.

Genetic data and marketing - can there ever go well together? Check out a brief overview on the topic.

Check out how the ideas of the leadership guru, John Kotter, can contribute to our thinking about Customer Experience Management.

A couple of weeks ago I gave an interview for Business Club magazine. Check out the full text here.

Getting buy in for CX initiatives requires masterful change management. Read on to see what Jonah Berger advises us to do.

How to manage change well to get support for your CX initiatives? Read on to get inspired!

We don't live in a perfect world and make difficult choices all the time. Here are a couple of ideas for making better trade-offs.

In a previous post, I offered 5 things CX managers can learn from great photographers. Here is the second part of this list.

What can great photographers teach us about customer experience? Here is the first part of my top 10 photography-inspired CX management tips

What are the benefits everyone interested in understanding customers might reap from the current crisis. Here is a list of 7 ideas.