Point of view
Snippets: is a picture worth a thousand words?
Snippets: the impact of online reviews
Snippets: efficiency + pleasantness = happy customers
Snippets: the robotic future of the service sector
Snippets: CX shapes minds
Snippets: Intentional CX
Dispatches from the forefront of marketing: what use for genetic data?
Snippets: insights about binge-watchers
Snippets: "CX has become a religion"
Snippets: nudging people in loyalty programs
Ideas worth exploring: decision-driven data analytics
Snippets: Complaint Handling and Service Recovery done right
Snippets: the opinion of the silent ones
Ideas worth exploring: The Experience Economy
Snippets: measure life journeys instead of customer ones
Snippets: the impact of font type on CX
Snippets: measuring the impact of CX initiatives is paramount for revitalizing sales
Ideas worth exploring: retention marketing
Snippets: the top priorities of CX leaders
Snippets: should we stop talking about Great CX?
Ideas worth exploring: ritualizing experiences
Ideas worth exploring: agile customer experience management
Ideas worth exploring: human-centered design
Expectations, expectations, expectations
The advent of 'lean commerce'