CX  Inspirations

Snippets: is a picture worth a thousand words?

Snippets: the impact of online reviews

Snippets: efficiency + pleasantness = happy customers

Snippets: the robotic future of the service sector

Snippets: CX shapes minds

Snippets: Intentional CX

Dispatches from the forefront of marketing: what use for genetic data?

Snippets: insights about binge-watchers

Snippets: "CX has become a religion"

Snippets: nudging people in loyalty programs

Ideas worth exploring: decision-driven data analytics

Snippets: Complaint Handling and Service Recovery done right

Snippets: the opinion of the silent ones

Ideas worth exploring: The Experience Economy

Snippets: measure life journeys instead of customer ones

Snippets: the impact of font type on CX

Snippets: measuring the impact of CX initiatives is paramount for revitalizing sales

Ideas worth exploring: retention marketing

Snippets: the top priorities of CX leaders

Snippets: should we stop talking about Great CX?

Ideas worth exploring: ritualizing experiences

Ideas worth exploring: agile customer experience management

Ideas worth exploring: human-centered design

Expectations, expectations, expectations

The advent of 'lean commerce'